I try to avoid the Mail on Sunday because Sunday mornings are generally sporting affairs in our house.

Today, I was alerted to the incredible article in the Mail outlining the views of John McFarlane, Chairman of Barclays Bank.

Let's just roll back a second and consider the following excerpt from the 2013 report of the Parliamentary Commission on Banking Standards, 'Changing Banking for Good':

'Major banks and some senior banking executives remain in denial about the true extent of PPI mis-selling. Over a significant period of time they ignored warnings from consumer groups, regulators and parliamentarians about PPI mis-selling. They used legal challenges to frustrate and delay the actions of the FSA, the FOS and the Competition Commission. Rather than upholding high levels of professional standards, senior executive pursued a box-ticking approach to compliance, adhering only to the specifics of their interpretation of the regulator’s detailed rules in this area, rather than pursuing an approach to selling PPI that was truly in keeping with the spirit of the FSA’s requirement that firms have a duty to treat their customers fairly.'

It would seem that Mr McFarlane has not learned any lessons or taken heed of the advice of the Commission and it is quite frankly wholly disingenuous and hypocritical for John McFarlane to make these outrageous remarks.

He is accusing consumers of dishonesty and fraudulent behaviour – I would suggest to him that for the worst excesses of these behaviours he looks closer to home, in fact around his own boardroom table!

Consumers across the United Kingdom will today rightly feel aggrieved as a wealthy banker makes derisory comments about flat screen televisions when millions of them were ripped off by his management team and his bank by being fraudulently sold financial products they neither wanted, needed nor in some cases were even aware of.

I will challenge Mr McFarlane to produce his evidence for the current level of fraudulent PPI claims as it simply does not make sense. And let’s be clear about this, the power was in the hands of Mr McFarlane and others to completely avoid this potential situation, by simply paying back everyone they mis-sold PPI and other products to. They know who they treated in this way, they know who deserves redress, they could have avoided any of these perceived ‘fraudulent claims’ by owning up and paying up. The fact that they didn’t speaks volumes.

As Barclays itself recently revealed that they were incorrectly processing claims, and that they were providing consumers and CMCs with the wrong outcomes, I find it laughable that they now make these comments. Perhaps Mr McFarlane would be better served putting his own house in order than bemoaning the fact that consumers have caught them out.

Let us not lose sight of the facts. PPI was widely mis-sold. Remember the words of Lord Turnbull, who in evidence to the Parliamentary Commission on Banking Standards in January 2013 stated:

‘Products were being sold to people for whom they were not suitable and who would not be able to make a claim. I am surprised that people did not put two and two together and say, "If you sell someone something and you are only going to deliver it to a small percentage of the people who have bought it, that is basically a fraud’.

I think Mr McFarlane should reflect on those words tonight and focus his energies on ensuring consumers are not placed in further detriment by the actions of his banks staff.

I'll also leave him to reflect on these words from Paul 'Bear' Bryant, the American Football coach:

When you make a mistake, there are only three things you should ever do about it: admit it, learn from it, and don't repeat it.