Welcome to the Alliance of Claims Companies

Our Goal

‘To promote best practice in the claims management industry, for the benefit of consumers across the United Kingdom.'

Aiding Consumer Confidence

The Alliance of Claims Companies (ACC) was founded in September 2015 and is a collective group of Claims Management Companies, working together to promote fair customer outcomes.

The ACC was formed to promote best practice and excellent customer service across the claims management sector and to ensure consumers receive redress where they have been let down or mis-sold by their bank, lender or service provider.

Since September 2015 there have been three major pieces of work that the ACC has been involved with – the Carol Brady Review of Claims Management Companies, the FCA Consultation in relation to a time bar on PPI claims, and the MoJ Consultation on a proposed fee cap for the industry.

The ACC is formed on the basis of collective knowledge and expertise of its members, and membership of the Alliance is open to qualifying CMCs, who adhere to our Guiding Principles.

Our ethos is that regulators should act to protect consumers from bad practice in the financial services industry and promote consumer access to justice. We are therefore passionately committed to better application of the rules of authorisation to ensure that the industry operates in the best interests of the consumer at all times.

For more information about our members, please visit the Membership page.